FAQ’s

1. What should I do if I have forgotten my password?
   To reset your password, click here and follow the instructions.
2. How do I remove something from my basket?
   To remove an item from your basket, click the ‘X’ icon next to the relevant item.
3. Can I keep items in my basket for me to buy later?
   If you are logged in and have added items to your basket, you can come back later and the items will still be there when you log back in. To register for an account, click here.
4. How do I use a promotion code?
   Enter your discount code in the discount code box located on the checkout page.
5. Can you deliver to a different address than my billing address?
   We can deliver to a different address other than the billing address, however, extra security checks may be taken. If there are any further queries please e mail info@vollers-corsets.com
6. How long will my order take to arrive?
   All UK orders are guaranteed next day delivery if ordered by midday Monday – Thursday. Orders placed Friday, Saturday or Sunday delivery will be Tuesday of the following week. If we are out of stock of the fabric, we will notify you with alternative suggestions or the expected lead-time.Overseas will be approximately 4-7 days.
   Postage costs:
   UK – £0.00
   EU – £10.00
   International – £15.00/20.00
7. What is your returns policy?
   If not completely satisfied with your purchase please return* within 21 days, in original condition along with the returns form enclosed with your corset.
8. What do I do if I want to cancel my order?
   If you decide you need to cancel your order please contact our customer service team on +44 (0)23 9266 0150 or e-mail sales@vollers-corsets.com
9. How do I ensure my correct measurements for made to measure/couture corset?
   We provide comprehensive guidelines on measuring up, so we do recommend you use these before committing to your order. Take a look at our “How to Order The Correct Size Corset”, or alternatively please phone/email for assistance +44 (0)23 9266 0150 or e-mail sales@vollers-corsets.com
10. Is it safe to order on-line?
    Yes. With possibly the best encryption technology used, a secure transfer of your payment details is ensured. Your payment details remain safe and are at no point accessible to so-called “hacker attacks” or subject to online misuse. We never pass any of your personal details to a third party.
11. Will you pass my details to anyone else?
    We guarantee that we will definitely NOT pass any of your details on to a third party. All details gathered through our website are used internally with the sole aim of improving communication between you, the customer, and Vollers The Corset Company.
12. How do I take care of my corset?
    For best results, dry clean only.
13. What happens if I want to exchange my corset or have a refund?
    As long as the corset is returned within 21 days of receipt, is in perfect condition and still has the security tag attached, we will exchange it or give you a full refund of the value of the corset. The corset should be tried on over a t-shirt or vest to prevent any marking to the corset.
14. How do I lace the corset?
    All of our corsets are shipped fully laced and complete with lacing instructions.
15. How does the corset fasten?
    All of our corsets are front fastening and back lacing. Lacing instructions are included with every corset. Should you experience difficulties, please contact us on +44 (0) 2392 660150 or send us an email.
16. What size should I order?
    Corsets are ordered by waist size. If purchasing a corset for the first time, please order a waist size 4 inches (5-10cm) smaller than your natural waist size.
17. What material can I have?
    Each individual corset has details of the materials available for the particular style you are viewing. Whilst not all of the styles are available in all of the fabrics, if you see a fabric that is not listed with the style you like, please contact us to discuss your requirements on +44 (0) 2392 660150 or send us an email sales@vollers-corsets.com
18. Who do I contact if I want to complain?
    We hope you never have the need to complain as we pride ourselves on the quality and service we have offered for over 100 years. Nevertheless, should you need to complain to someone you will undoubtedly want to go to the top so please contact Ian Voller by email info@vollers-corsets.com or call under +44 (0) 2392 660150 or via fax under +44 (0) 2392 660958.
19. What happens if I have a problem with my order?
    Simply contact us by telephone on +44 (0) 2392 660150 or via fax on +44 (0) 2392 660958 or simply send us an email sales@vollers-corsets.com.

Unless faulty or not as described, we cannot offer a refund or offer an exchange for made to measures/couture corsets.