Privacy Policy

Please read this privacy policy (“Privacy Policy”) carefully as it describes our collection, use, disclosure, retention, and protection of your personal information.

This Privacy Policy applies to any website, application, or service which references this Privacy Policy. Where you provide us with or we collect your personal information in any of the ways described in section 2 below, you agree that we may collect, store, and use it: (a) in order to perform our contractual obligations to you; (b) based on our legitimate interests for processing (i.e., for internal administrative purposes, data analytics and benchmarking (see section 3 below for more information), direct marketing, maintaining automated backup systems, or for the detection or prevention of crime); or (c) based on your consent, which you may withdraw at any time, as described in this Privacy Policy.

1. WHO WE ARE

This Privacy Policy applies to all products and services offered by Vollers and its affiliates, but excludes any products or services that have separate privacy policies that do not incorporate this Privacy Policy.

2. HOW WE COLLECT INFORMATION

To the extent permissible under applicable law, we collect information about you and any other party whose details you provide to us when you:

Register to use our website, applications, or services: This may include your name (including business name), address, email address, and telephone number. We may also ask you to provide additional information about your business and your preferences.
Place an order using our website, applications, or services: This may include your name (including business name), address, contact information (including telephone number and email address), and payment details.
Complete online forms: Includes callback requests, taking part in surveys, posting on our message boards, posting any blogs, entering any competitions or prize draws, downloading information such as white papers or other publications, or participating in any other interactive areas that appear on our website or within our service.
Interact with us using social media.
Interact with us through chatbots.
Provide your contact details: When registering to use or accessing any website, applications, or services we make available or when you update those details.
Contact us offline: For example, by telephone, fax, SMS, email, or post.

Please note that all telephonic calls made are recorded for quality and training purposes.

We will also collect your information where you only partially complete and/or abandon any information inputted into our website and/or other online forms and may use this information to contact you to remind you to complete any outstanding information and/or for marketing purposes.

We also collect information from your devices (including mobile devices) and applications you or your users use to access and use any of our website, applications, or services (for example, we may collect the device identification number and type, location information, and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data, your IP address, your browsing history, and your web log information). We may do this using cookies or similar technologies.

We may enhance the personal information we collect from you with information we obtain from third parties that are entitled to share that information; for example, information from credit agencies, search information providers, or public sources (e.g., for customer due diligence purposes), but in each case as permitted by applicable laws.

Providing us with information about others

If you provide us with personal information about someone else, you are responsible for ensuring that you comply with any obligation and consent obligations under applicable data protection laws in relation to such disclosure. Insofar as required by applicable data protection laws, you must ensure that you have provided the required notices and have obtained the individual’s explicit consent or otherwise have a legal basis to provide us with the information and that you explain to them how we collect, use, disclose, and retain their personal information or direct them to read our Privacy Policy.

3. HOW WE USE YOUR INFORMATION

To the extent permissible under applicable law, we use your information to:

Provide any information and services that you have requested or any applications or services that you have ordered.
Compare information for accuracy and to verify it with third parties.
Provide, maintain, protect, and improve any applications, products, services, and information that you have requested from us.
Manage and administer your use of applications, products, and services you have asked us to provide.
Manage our relationship with you (for example, customer services and support activities).
Monitor, measure, improve, and protect our content, website, applications, and services and provide an enhanced, personal, user experience for you.
Undertake internal testing of our website, applications, systems, and services to test and improve their security, provision, and performance, in which case, we would pseudonymize any information used for such purposes and ensure it is only displayed at aggregated levels that will not be linked back to you or any living individual.
Provide you with any information that we are required to send you to comply with our regulatory or legal obligations.
Comply with any other of our regulatory or legal obligations.
Detect, prevent, investigate, or remediate crime, illegal or prohibited activities or to otherwise protect our legal rights (including liaison with regulators and law enforcement agencies for these purposes).
Contact you to see if you would like to take part in our customer research (for example, feedback on your use of our applications, products, and services).
Monitor, carry out statistical analysis and benchmarking, as permitted by law and in accordance with the “Data analytics and benchmarking” section below.
Deliver targeted advertising, marketing (which may include in-product messaging) or information to you which may be useful to you, based on your use of our applications and services.
Deliver joint content and services with third parties with whom you have a separate relationship (for example, social media providers).
Provide you with location-based services (for example, advertising and other personalized content), where we collect geo-location data.

Our website, applications (including mobile applications), and services may contain technology that enables us to:

Check specific information from your device or systems directly relevant to your use of the website, applications, or services against our records to make sure the website, applications, or services are being used in accordance with our end-user agreements and to troubleshoot any problems.
Obtain information relating to any technical errors or other issues with our website, applications, and services.
Comply with our legal or regulatory obligations.
Collect information about how you and users use the functions of the features of our website, applications, and services.
Gather statistical information about the operating system and environment from which you access our applications or services.

You can manage your privacy settings within your browser or our applications and services (where applicable).

In addition to the purposes described in this section 3, we may also use information we gather to deliver targeted advertising, marketing (including in-product messaging), or information to you which may be useful, based on your use of the website, applications, or services or any other information we have about you (depending on the website, applications, or services, you may be able to configure these features to suit your preferences).

We may monitor and record our communications with you, including e-mails and phone conversations. Information which we collect may then be used for training purposes, quality assurance, to record details about our website, applications, and services you order from us or ask us about, and in order to meet our legal and regulatory obligations generally.

Data Analytics and Benchmarking

We may use information generated and stored during your use of our services for our legitimate business interests to enable us to give you the best service and/or solutions and the best experience. This use of information might involve the use of statistical analysis, benchmarking and forecasting services, predictive analysis, and artificial intelligence/machine learning.

These purposes include:

Conduct profiling activities to evaluate customer segmentation areas/products/services of interest, to adapt our services, support you, and personalize the communications we send to you in relation to those services, where permitted by law. To do this, we use data generated by your use of our products and website (your consent is collected where required by applicable laws).
Deliver advertising, marketing (including in-product messaging), or information to you which may be useful to you, based on your use of services.
Carry out research and development to improve our services, products, and applications.
Develop and provide new and existing functionality and services (including statistical analysis, benchmarking, insights, receipt recognition, and cash flow forecasting services).
Provide you with location-based services (for example, location-relevant content) where we collect geo-location data to provide a relevant experience.

Any individual whose personal information we process has the right to object to processing based on our legitimate interests, and if you wish to do so, please contact us.

4. SHARING YOUR INFORMATION

We may share your information with:

Any company within Vollers, for the purposes set out in this Privacy Policy, (e.g., global information and customer relationship management; software and service compatibility and improvements; and to provide you with any information, applications, products, or services)